Who we are
Cape Plug, Cape Town City Centre, Cape Town, Western Cape, 8001, South Africa. We follow the Protection of Personal Information Act (POPIA).
What we collect
This website has no forms and no customer accounts. We only get your details when you contact us, for example your name, phone number and messages when you WhatsApp us, and your booking details (date, group size, pick-up place) when you book a tour.
How we use it
We use your details only to answer you, arrange and run your tour, or provide our social media services. We don't sell your details or send you marketing you didn't ask for.
Who we share it with
WhatsApp (Meta) carries our messages. When a tour needs it, we share the details needed with the guide running your tour. Our website is hosted by Cloudflare.
How long we keep it
We keep booking and client details only as long as we need them for the booking, our records and the law.
Your rights
You may ask us what information we hold about you, and ask us to correct or delete it. Message us on WhatsApp. If you are unhappy with how we handled your information, you may complain to the Information Regulator (inforegulator.org.za).
Information officer
The owner of Cape Plug is our information officer.
Cookies
This website sets no tracking or advertising cookies. The only cookie is a login cookie for Cape Plug staff who edit the website. Videos and pictures are served from our own website. Links to Instagram, TikTok, Facebook, YouTube and WhatsApp take you to those sites, which have their own privacy policies.