Who we are
Cape Plug ("we", "us") is based in Cape Town City Centre, Cape Town, Western Cape, 8001, South Africa. These terms apply to this website, to tours booked with our guides and to our social media services.
Using this website
The videos, pictures and text on this website belong to Cape Plug unless we say otherwise. You may share links to our pages, but please don't download, copy or re-use our videos or pictures without our written permission.
Information about attractions (opening times, prices, access) can change. Check with the attraction before you go.
Booking a tour
Tours are booked on WhatsApp. A booking is only confirmed once we have confirmed the date, pick-up time, number of people and price with you in writing on WhatsApp.
Prices are confirmed when you book. Entrance fees, meals and drinks are only included if we say so when we confirm your booking.
We tell you how and when to pay when we confirm your booking.
Changes and cancellations
If you need to change or cancel a tour, message us on WhatsApp as early as you can. The cancellation and refund terms for your tour are given to you in writing before you pay.
If we have to cancel because of weather, safety or something outside our control, we will offer you another date or a refund of what you paid us for that tour.
Safety on tours
Please follow your guide's instructions. You are responsible for your own belongings. Tell us before you book about anything that affects what you can do on the tour, such as mobility, health or dietary needs.
Social media services
Our monthly social media services are covered by a separate agreement with each business. That agreement sets out what we do, the monthly fee, and how either side can end it.
Liability
We take reasonable care in everything we do. To the extent the law allows, we are not liable for indirect losses, or for losses caused by third parties such as attractions, restaurants, transport providers or social media platforms. Nothing in these terms limits your rights under the Consumer Protection Act.
Contact
Questions about these terms? Message us on WhatsApp.